Job Title: Chat Support Specialist
Monthly Pay: $4,300 - $4,900 USD per month
Summary:
Join a fully remote, full-time customer operations team supporting customers through secure web chat. You will resolve questions about online account access, statements, payment activity, and service requests while recording clear next steps in a ticket queue.
Job Responsibilities:
• Respond to incoming chat conversations with accurate, professional guidance.
• Verify customer details using approved secure-chat procedures.
• Explain account activity, payment status, and self-service options.
• Create, update, and route support tickets to appropriate teams.
• Use internal knowledge articles to research routine inquiries.
• Flag urgent or complex issues through established escalation paths.
Qualifications:
• Experience assisting customers through chat, email, or digital channels is helpful.
• Familiarity with ticket queues, knowledge bases, or help desk platforms.
• Ability to write concise, empathetic responses with sound grammar.
• Comfort navigating web-based account tools and multiple browser tabs.
• Ability to follow privacy procedures when handling customer information.
Perks & Benefits:
• Fully remote work environment within the United States.
• Role-specific training and access to support resources.
• Collaborative team guidance and defined escalation support.
Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience...
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Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience...