Leading, driving, facilitating, and chairing Major Incident meetings Leveraging technology to issue all communications and providing key stakeholder management Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution Ensuring all administration and reports are maintained and up-to-date, including Incident chronology, whiteboard, post major incident reviews Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues Develop trend analysis and prepare service improvement plans to address identified gaps Manage and maintain information stored in the problem database Ensure the problems progress through the Problem Management process in a timely and prioritized fashion Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes Performing monthly audits for Major Incidents and Problem Tickets to ensure laid and defined process is executed
...Job Description Job Description Interpreter/Translator/Special Projects Rockmart, GA General : Interpreter is responsible for assisting various situations of communication between American staffs and Japanese staffs. Translator is responsible for translating...
Nutritional Care CoordinatorHelpInterview and screen patients, modify a variety of both standard and nonstandard diets, coordinate nutrition care activities with nursing services, and instruct patients regarding menus.Perform a variety of administrative and clerical duties...
...automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation,... ...technology. Position Summary The Vice President, Insurer Relations and Strategic Accounts is responsible for growing and managing...
...Position Overview This is a sales-focused , remote , performance-based role suited for... ...membership renewals Prefers flexible work hours and autonomy You will present, promote... ...to Top Salespeople Work entirely from home National marketno territory...
...Job Description Job Description Nielsen Kia of Newton in Newton, NJ, is seeking Military Veterans with mechanical experience who are interested in beginning a rewarding career as an Automotive Service Technician . This position is part of the Kia Veterans...