Job Description

Learning Experience Designer

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

Specific responsibilities include:

• Providing instructional design services to key functions such as implementations, project management, client services, consultancy, and product-specifics training for new campaign/LOB launches.
• Collaborating with multimedia, content, and LMS administration work streams and PST teams to design, develop, and implement innovative self-paced and instructor-led training programs.
• Analyzing learning needs, determining required skills and competency levels for learners, identifying training objectives and performance targets, and defining instructional design strategies.
• Building training curriculum/lesson plans, writing storyboards/scripts, designing facilitator and participant guides, and facilitating train-the-trainer/knowledge transfer sessions.
• Creating knowledge and skills assessments, evaluating learning effectiveness, and discovering and implementing techniques to drive online learning adoption and content usage.
• Continuously updating and improving knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.
• Leading small projects by initiating meetings, communicating risks, and following up on agreed deadlines.
• Developing learning content, managing the overall development, and working with other workstreams.
• Identifying opportunities and leading initiatives to improve the team's processes and output.
• Accomplishing administrative tasks to help drive projects to timely and quality completion.

The success of the LX Designer will be measured through implementing training programs that reflect a learner-centered teaching philosophy, addressing identified learning/performance gaps, improving training absorption and retention, hitting defined KPI targets/goals, adhering to agreed timelines, and the presentation and application of innovative learning media within a specified period.

Education: Bachelor's degree or equivalent in Instructional Design or closely related course. Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.

Work Experience: 3-5 years designing learner-centered training programs and developing related training materials. 3-5 years conducting learning needs analyses to identify situations addressable by training solutions. Working knowledge of adult learning, instructional design, and evaluation principles and practices. Drafting measurable training goals and learning objectives (in all three learning domains). Developing appropriate learning assessment strategies and instruments.

Technical Skills: Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications). Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline). Experience with E-Learning design principles, practices, and platforms (LMS).

Other Skills: Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions. Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing. Demonstrated ability to interact with peers, management, and other departments in a professional manner. Strong organizational and interpersonal management skills. Ability to manage time effectively and efficiently. Self-motivated and directed with keen attention to detail.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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